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Wait Staff: Do’s and Don’ts

Writer's picture: SpotOn Buffalo NYSpotOn Buffalo NY


Here are some do's and don'ts for wait staff in a restaurant:


Do's:

1. Greet guests warmly and promptly: As soon as guests enter the restaurant, welcome them with a smile and make them feel comfortable.


2. Take orders accurately: Listen carefully to customers' requests and clarify any questions you may have before submitting the order.


3. Be knowledgeable about the menu: Be familiar with the menu items, ingredients, and preparation methods so that you can answer any questions and make recommendations.


4. Check in with customers regularly: Check in with customers regularly throughout their meal to ensure they are satisfied and address any concerns they may have.


5. Keep tables clean and tidy: Clear dishes promptly, keep tables clean, and reset tables quickly for new guests.


6. Communicate with kitchen staff: Communicate any special requests or changes to orders to the kitchen staff promptly and accurately.


7. Provide excellent service: Provide excellent service that goes above and beyond customers' expectations, such as offering to refill drinks, providing extra napkins or utensils, and answering any questions.


Don'ts:

1. Ignore customers: Avoid ignoring customers or leaving them waiting for long periods of time.


2. Be rude or unprofessional: Avoid being rude, dismissive, or unprofessional, and always treat customers with respect.


3. Rush customers: Avoid rushing customers or pushing them to finish their meals quickly.


4. Make assumptions: Avoid making assumptions about customers' preferences or dietary restrictions. Always ask for clarification and confirmation.


5. Forget to check orders: Avoid forgetting to check orders before serving them to customers.


6. Disappear: Avoid disappearing from the dining area for long periods of time without checking in with customers.


By following these do's and don'ts, wait staff can provide exceptional service that will enhance the dining experience for customers and contribute to the overall success of the restaurant.

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